ADT® Authorized Dealer Serving Columbus Georgia & Surrounding Areas
Smiling man speaking with neighbor at the front door
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ tool modernizes the tradition of providing a neighbor a key to your house. It does away with the necessity of actual keys or access codes and lets you oversee who can access your Columbus home and for how long. Find out more about how to incorporate it with your ADT home security system and Google Nest surveillance. 

How Does ADT Trusted Neighbor Work?

You likely have neighbors you trust to watch your pets, collect your mail, or hydrate your plants when you leave town. In the past, you would just give them a key to your home. There’s a better way to do it now. Thanks to the innovative ADT Trusted Neighbor Feature, you no longer have to worry about doors left unsecure or misplaced keys. 

What you need is an ADT security system, a Google Nest doorbell, a an automated door lock, and the ADT+ app that brings it all together. Here’s how it works: 

  1. You give access to a trusted person, like a neighbor or relative, through the ADT+ app.
  2. Following that, you set permissions. You can assign neighbors timed access, permitting them to come and go during a particular timeframe, or event-based admittance. To illustrate, if a package arrives, the system can unlock the door to let them move it in once it authenticates them.
  3. Once you’ve set up access, your Google Nest Doorbell camera with familiar face detection identifies your neighbor when they come near the door.
  4. Your ADT system will pause the alarm and unlock the door when the approachee is confirmed as a permitted user.
  5. You are sent immediate notifications as your neighbor comes and goes. The app also provides a complete history. 
  6. After the trusted neighbor leaves, your smart door lock automatically secures to protect your home.

You are able to provide access for anyone you want, such as a pet sitter, a service technician, or a companion who comes over when you’re away. This service is also useful during urgent events, specifically when you’re not around. For example, if a water sensor trips, your system can grant event-driven access so someone can switch off the water supply. The handy app makes setting permissions straightforward. 

Enhance Your Columbus Home’s Convenience And Security

ADT Trusted Neighbor is a terrific example of how ADT makes life easier and your Columbus home smarter and more secure. This service isn’t only for neighbors and guests, as you’ll enjoy the facial recognition and auto-unlock functionality when you’re wrangling kids or hauling in sacks of groceries. Once you're inside, the door automatically locks behind you.

Customize Your ADT Home Security System In Columbus With The Latest Features

Experience tools like ADT Trusted Neighbor and smart surveillance with a modern home security system in Columbus from Secure24 Alarm Systems. An authorized ADT dealer, we’re pleased to deliver the latest advancements from the top name in home security. Dial (706) 397-7027 today to begin. Our knowledgeable team can answer any questions about ADT+, Google Nest cameras, and how to make it all work in unison.